Cancellation & Refund Policy

Trial Period

We understand that choosing the right product for your business is important, which is why we offer a free trial of our software. The trial allows you to test all the features and capabilities of Our SaaS Product so you can determine whether it suits your needs. During the trial period, you have full access to the product without any obligation to pay. This trial gives you ample time to explore the software and assess its value.

Subscription and Payment Terms

Once you've thoroughly tested the software and are confident that it meets your needs, you can proceed with subscribing to one of our paid plans. Please note the following:

• Upfront Payment: All subscriptions are paid upfront. This means that when you select a paid plan after the trial period, the full subscription fee will be charged at the start of your paid term.
• No Refunds: Since we offer a free trial that enables you to fully evaluate the product before making a financial commitment, we do not offer refunds for payments made after the trial period. By the time you subscribe, you have already had the opportunity to use the product, and we trust that you are satisfied with its features and functionality.

Why No Refunds?

We believe in transparency and trust with our customers. By providing a fully-functional trial version of our software, we give you the opportunity to ensure that the product meets your needs before making any financial commitment. Our goal is for you to feel confident in your decision to subscribe, and once you have confirmed this through the trial, your subscription payment becomes final.

Account Cancellation

We understand that circumstances may change, and you might want to cancel your subscription. You are free to cancel your subscription at any time before your next billing cycle. Here's how it works:

• How to Cancel: To cancel your subscription, please follow the cancellation instructions in the "Account Settings" section of your dashboard. You may also reach out to our support team if you need assistance with the cancellation process.
• Billing Cycle: If you cancel your subscription, you will not be charged for the next billing cycle. However, you will continue to have access to the paid features of the product until the end of your current billing period.
• End of Access: After the cancellation, you will lose access to the paid features of the product at the end of your current billing period. Your account will revert to a free trial account, and any data or configurations in your subscription may no longer be available after the transition.

Exceptions

We take customer satisfaction seriously. If you experience significant issues with the product or encounter billing errors, please reach out to our customer support team at info@appitsoftware.com. While we do not offer refunds, we will work diligently with you to resolve any issues and ensure your satisfaction.

Example of issues that may be addressed:

• Billing Errors: If you are accidentally charged more than the agreed amount, we will investigate and correct the error promptly.
• Product Issues: If the product is not functioning as expected, we will work to resolve technical problems or offer alternatives where applicable.

If a situation arises that is not covered in this policy, we encourage you to reach out to us. Our team is here to ensure that your experience is positive and that any concerns are addressed.

Subscription Upgrades & Downgrades

• Upgrades: If you wish to upgrade to a higher-tier plan, you can do so at any time. Your new plan will take effect immediately, and the payment will be adjusted accordingly.
• Downgrades: If you wish to downgrade to a lower-tier plan, please note that downgrades are subject to the same rules as cancellations. You will still retain access to the current plan until the end of your billing cycle. The new plan will take effect in the next billing cycle.

What You Can Expect From Us

• Full Trial Access: You will be able to test the product fully during the trial period with no limitations, ensuring you can make an informed decision.
• Transparent Pricing: Our pricing is straightforward and transparent. The amount you agree to during the subscription sign-up is the amount you will pay for the term.
• Continuous Support: We offer 24/7 support via info@appitsoftware.com to assist with any technical issues, questions about features, or other inquiries.
• Security & Privacy: Your payment information and personal data are kept secure and are not shared with third parties. We use industry-standard encryption to ensure that your details remain private and protected.

Final Notes

By subscribing to Our SaaS Product, you acknowledge that you have read and agreed to this Cancellation & Refund Policy. We encourage you to reach out to our support team if you have any questions regarding this policy or need assistance with any aspect of your subscription.