Transform Agents into Customer Support Leaders through the Power of Generative AI & SmartChat AI​

Transform intricate business processes into seamless conversational experiences with our low-code Conversation Studio. Appit offers a collection of pre-designed SmartChat AI & Smart Skills, crafted by our skilled Conversation Designers, tailored for diverse applications across various industries

 

Transform Agent Productivity through Generative AI & SmartChat AI

An artificial intelligence assistant for your agents

AI-driven chat recommendations and summaries facilitate quicker response times and enable tailored, efficient resolution of inquiries.

AI-generated response suggestions to help agents quickly resolve customer queries based on conversational context and past query resolutions.

Empower agents to modify their tone and reword responses to provide clear and effective communication while minimizing confusion.

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Why Choose AppitSoftware

Elevate Conversations with Smart AI Services

At the heart of intelligent digital interaction lies Smart AI Services—a core offering from AppitSoftware. These services go beyond simple automation by using advanced natural language processing (NLP), machine learning, and contextual understanding to deliver real-time insights and intelligent responses.

Our Smart AI Services are designed for versatility. From analyzing customer sentiment to automating sales inquiries and support tickets, businesses can use these tools to make data-driven decisions and streamline internal processes. By integrating Smart AI Services into your digital channels, you create smarter workflows and more human-like experiences that build trust and drive loyalty.

Companies across the globe rely on our Smart AI Services to cut operational costs, improve service delivery, and gain a competitive edge in a saturated market. At AppitSoftware, we tailor these services to meet your unique business needs, ensuring that your AI works exactly the way you need it to.

Smart AI Services
Smart Chat AI Services

Transform Customer Interaction with Smart Chat AI Services

When customers reach out to a brand, they expect quick, meaningful responses. That’s where SmartChat AI Services come in. AppitSoftware’s intelligent chat solutions are built to engage users in real-time with context-aware conversations that feel natural and helpful.

Our Smart Chat AI Services use machine learning models to understand queries, provide accurate answers, and escalate issues when necessary. These services can be deployed on websites, mobile apps, or customer service portals—seamlessly integrating into your current ecosystem.

Businesses using Smart Chat AI Services see significant improvements in customer satisfaction and response time. Whether it’s handling frequently asked questions, guiding users through a purchase journey, or offering multilingual support, these chat services work around the clock to keep your customers happy.

Incorporating Smart Chat AI Services not only enhances customer experience but also frees up human resources to focus on more complex and high-value interactions.

Deliver Instant Support with AI Chat Services

At AppitSoftware, we understand that customer expectations are evolving. That’s why our AI Chat Services are built to meet the demands of modern businesses. Designed with flexibility and scalability in mind, these services provide real-time support to users across a variety of channels.

Our AI Chat Services use artificial intelligence to power smart responses, ensuring users get accurate information instantly. Whether your business operates in retail, travel, education, or logistics, these chat tools can be customized for your industry-specific needs.

Businesses using our AI Chat Services benefit from reduced resolution times, increased customer retention, and lower support costs. Our team works closely with clients to design chat flows, train models, and deploy bots that truly understand and respond to user intent.

The beauty of AI Chat Services lies in their ability to continuously learn and improve. Over time, they become smarter, more helpful, and even better at delivering customer satisfaction.

AI Chat Services
AI Chat Software Services

Powering Digital Transformation with AI Chat Software Services

 

AppitSoftware takes AI implementation to the next level with its proprietary AI Chat Software Services. These solutions combine software development, AI algorithms, and conversational interfaces to create complete, end-to-end platforms that automate and manage communication at scale.

Our AI Chat Software Services are perfect for businesses looking to deploy custom chatbot software that integrates with CRMs, helpdesks, social media, and more. Built for performance and reliability, these services help you manage thousands of customer interactions simultaneously—without compromising quality.

With AI Chat Software Services, you gain access to a powerful tool that not only responds to customer queries but also collects data, analyzes behavior, and delivers insights that shape future interactions. Whether you’re building a new digital assistant or upgrading your existing support system, our solutions are scalable, secure, and ready to grow with your business.

Companies using our AI Chat Software Services report improved engagement, faster onboarding, and deeper customer insights—resulting in higher ROI and customer loyalty.

Strive to Surpass Customer Expectations

  • Minimize Handling Time: Decrease the duration agents spend on each query or ticket by providing real-time summaries and suggestions during customer interactions.
  • Integrate Customer Engagement Across Platforms: Utilize the Omnichannel Agent Workspace to engage in discussions across various channels and accelerate the resolution process.
  • Provide Tailored Replies: Integrate Agent Co-pilot seamlessly with your CRM to provide agents with valuable insights into customer journeys, enabling them to create personalized responses that enhance customer appreciation.
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Support your agents, and they'll provide excellent service to your customers

  • Effective Management of Workloads: Enhance agent efficiency by automatically managing standard inquiries, preventing agents from becoming overloaded.
  • Improved Response Times: Empower your agents to enhance their response times and productivity through AI-generated conversation summaries and AI-suggested replies.
  • Effective SLA Management: Establish specific resolution timelines, operational hours, and essential criteria to enhance the alignment of expectations between agents and customers.

Enable Agents Throughout Every Stage

Enhance Customer Satisfaction through Measurable Agent Contributions

Comprehensive Analytics

Assist agents in enhancing support operations by providing real-time chat analytics, reports on missed chats, agent concurrency metrics, SLA performance evaluations, and additional insights

Effective Management of Queues

To keep customers satisfied, provide quick replies, send wait time updates, and implement other strategies to avoid problems caused by long queues

SLA Management Made Simple

Achieve quick solutions through live monitoring, automated notifications, and flexible SLA settings to enhance efficiency and satisfaction

Custom Administrative Controls

Customize your support environment by efficiently managing roles and permissions, safeguarding sensitive data through PII masking, and gathering essential insights via integrated feedback surveys

Drive Exponential Customer Outcomes

Our Custom Solutions Turn Agents into ‘Superagents’

 

120%

Improvement in NPS

100k+

Agents hours saved by resolving queries

88%

Increase in FRT

25%

Reduction in call center

Our Platforms

AskGenie AI

AskGenie AI

Accelerate the resolution of both complex and routine customer inquiries using AskGenie AI & Generative AI.

SmartChat AI

SmartChat AI

Transform intricate business processes into seamless conversational experiences with our low-code Conversation Studio.

AI ChatWorks

AI ChatWorks

Appit offers a collection of pre-designed AI ChatWorks & Smart Skills, crafted by our skilled Conversation Designers.

WhatsAppBot AI

WhatsAppBot AI

Transform WhatsAppBot AI into your primary revenue stream by utilizing Appit's GPT-driven chatbots to engage with customers, cultivate high-quality leads, and enhance customer loyalty.

SalesBot AI

SalesBot AI

Assist customers in discovering the ideal products and enhance their shopping journey through a SalesBot AI & Generative AI-driven sales assistant.

InsightGen AI

InsightGen AI

Improve customer experience with InsightGen AI-driven actionable insights and develop personalized dashboards to track the metrics that are most significant.

FAQ'S

Smart AI Services refer to advanced artificial intelligence solutions that use machine learning, data analytics, and automation to streamline business processes. At AppitSoftware, these services help businesses enhance decision-making, reduce operational costs, and deliver more intelligent user experiences.

AI Cloud Integration Services offered by AppitSoftware allow seamless integration of AI-powered tools with your current cloud platforms like AWS, Azure, or Google Cloud. These services ensure that your data, applications, and AI models work together in real-time, enabling scalable, secure, and responsive AI deployments. This means faster innovation and lower operational costs.

Our AI Chat Services include intelligent response generation, multilingual support, emotion detection, real-time analytics, and integration with CRM and e-commerce platforms. These services are designed to provide seamless and scalable communication channels for businesses of all sizes.

Yes. AppitSoftware offers fully customizable AI Chat Software Services tailored to your industry, brand voice, and user requirements. Whether it's customer service, sales, or technical support, we build chat software that fits your exact needs and integrates effortlessly with your existing systems.

Smart AI Services are versatile and beneficial across industries such as retail, healthcare, finance, logistics, and education. These services automate tasks, analyze data patterns, and enhance user interactions, driving digital transformation and competitive advantage for businesses in any sector.

Absolutely. AppitSoftware ensures that all Smart Chat AI Services are developed with enterprise-grade security, GDPR compliance, and robust encryption. We prioritize data privacy, user authentication, and secure communication to keep your customer data safe at all times.

AI Chat Services provide 24/7 instant responses, reduce wait times, and deliver personalized assistance, improving both user satisfaction and support efficiency. With intelligent escalation, sentiment analysis, and contextual memory, our AI chat solutions elevate the entire support experience.

Our AI Chat Software Services stand out due to their advanced machine learning algorithms, seamless third-party integrations, user-friendly interfaces, and robust analytics dashboard. We don't just build chat software—we deliver smart, scalable, and adaptive communication solutions that grow with your business.